Input > output

If listening is about collecting information (input), then speaking is about sharing information (output). The key is to make sure we have enough input before producing any output—so that what we share is truly useful, not just what we’re comfortable or eager to say.

I used to think that talking about my skills and expertise would help others understand how I could help them. But what most people actually care about is what they can do with me—not what I can do for them. People feel good about you only when you make them feel good about themselves.

As a designer, my best work happens when people feel like they’re part of it. I listen to what they need and design with them. Bringing everyone along the journey is as hard as designing itself—but that’s what separates good designers from great ones.

No matter how innovative your ideas are, how deep your knowledge runs, or how impressive your past achievements might be—they mean little if others don’t feel connected to you. Guiding people on the journey is just as important as reaching the destination.

It took me a long time to understand that. I hope this reflection saves you a little time on your own journey.