I then switched my major to design and multimedia. I explored different design software and had my first experience with a Macintosh computer (Power Mac G5) and its operating system. It was love at first sight, and I felt very connected to the product. I then realised that my true calling is designing software that seamlessly combines form and function.
I continue to deepen my knowledge of design principles and pursue a master's degree in design and creative thinking. Since then, design has become my only one career and a way of life.
How I view success
What I value
How I communicate
My best hours
How I collaborate
Environment I work best
Things I may annoy you
My growth areas
My career goals
Why did you choose design?
I have always had a desire to drive change by creating something from nothing.
FYI: I’m on a mission to create one million designs that positively impact people’s lives.
How do you approach the design process?
My typical process begins by identifying the best possible outcomes for people whose lives will be impacted by my design.
Next, I research unspoken user needs and business goals, validate hypotheses, and lead the product teams in launching the product and learning from the results.
Personally, I have a bias toward action. If a process takes more than a few days to produce results, I believe something is wrong either with the team or the process itself.
How do you work with cross-functional teams?
I ensure that all stakeholders are informed throughout the design process and aligned on the desired customer outcomes, as well as the key success metrics.
How do you stay up-to-date with design trends?
I am not interested in design trends.
Instead, I pay attention to the fundamental human problems that have never changed (e.g., improved health, wealth, or relationships).
I constantly seek new ways to leverage emerging designs and technologies to solve those problems.
How do you balance the needs of the user with the needs of the business?
I have found that when everyone aligns with the key success metrics and desires customer outcomes, everything else will take care of itself.
How do you handle conflicting feedback from stakeholders?
From my experience, conflicting feedback occurs when there is no clear goal.
To address this, I will first ensure that all stakeholders align on the same key success metrics.
Then, I will prioritise feedback based on what is best for both the user and the business as a whole.
In the past five years, what is the mindset change that has improved your life?
It’s easy to iterate when you’ve made a mistake in design, but the same principle does not apply when it comes to people. Avoid making mistakes in relationships at all costs. There’s no point in being the best designer that no one wants to work with.
How do you approach user research?
My approach to user research is lean and simple. I observe the subject, formulate measurable hypotheses, test them, and then communicate the result.
How do you measure the success of a product design?
I use a combination of metrics, including user engagement, customer satisfaction, and business impact, as well as my own intuition.
Where do you see yourself in 5 years?
Stay healthy, be able to turn to someone to hug, laugh, or cry, and be able to help more people.