Frequently asked questions

1.

Why Kocha Studio™?

We believe that being able to live a life of service to others is an enormous privilege.

The focus of our studio is all about enhancing our clients’ businesses. The personal growth will come about organically as we succeed when our clients do so.

We only use as many resources as necessary to keep the studio simple, affordable, and accessible to our clients.

What people say

2.

What is the studio’s philosophy?

We listen, we understand, and then we design with our clients.

We approach every project from a conceptual point of view. We have no style, nor are we interested in awards or trends, but form follows function.

The idea comes first, then prototype, and then further improvement based on what we’ve learned—as simple as that.

3.

Who is a studio’s client?

We believe that no one is too small to make a difference.

We assist people ranging from solopreneurs to in-house client teams, from start-ups to tech companies.

As long as you are in Sydney and we can meet you in person, we’d love to hear from you.

We appreciate people who understand the value of good design. On the other hand, we are only as good as our clients.

Our client

4.

What do you expect from a client?

It’s okay if you might not have the right design words to describe your needs yet. As long as you have clear goals, we can work together to understand your requirements.

There’s a difference between involvement and commitment. We expect our clients to commit their valuable time with us and then allow us to design on their behalf—which is always in the case of a friendship relationship.

Start a new project

5.

What is your pricing structure?

We tailor-made our service to suit each clients’ needs differently.

Typically, iterative-based design services, such as User Experience Design (UXD) and Interaction Design (IxD), will be charged on a daily rate.

Conversely, value-based design services, such as Logo Design and Brand Identity, will be charged by the project.

Our payment terms:

  1. The initial deposit is due before any work commences
  2. The remaining balance and additional fees (if any) are payable within seven days
  3. For additional scopes and revisions that cost extra, you will always be notified beforehand

6.

Where is your office located?

We don’t need an office, nor are we a laptop-lifestyle business. We meet in person with the client but work remotely from a private studio in Crows Nest, Sydney.

With less overhead and operation costs, we hope to offer a more affordable alternative solution to our clients and focus on solving their business problems (not our operation cost or difficulty).

7.

What does the team look like?

Although Kocha Studio™ is a design team of one—but from time to time, we also collaborate with several trusted partners and manage a project team remotely (if any).

You will work directly with the creator (who serves as a primary contact), and you also considered as a team member.

8.

What is your process for a new design project?

We only start our design work (including inspecting existing project materials in-depth) once the client is entirely engaged and the initial deposit has been made.

Typically, our process for a new design project will look like this:

  1. Initial meeting
  2. Tailor-made design proposal
  3. Proposal approval and initial deposit
  4. Preliminary work
  5. Design workshop
  6. Intensive design phase
  7. Feedback and iteration
  8. Deliverable and full payment

Have an idea to improve our services/processes?

We’d love to hear!

9.

What are the NDA terms? 

Just like other creatives and design firm, we display the deliverables created for a client as a recognition of creative excellence and professional advancement (portfolio).

In general, after we deliver the project, we will delay our portfolio up to 90 days—or as soon as the project goes public. If you require more than 90 days, please let us know in advance, as we are happy to discuss on a case-by-case basis.

However, if you would like us to sign a non-disclosure agreement (NDA), the NDA fee is 30%–50% on top of the total project fee, and it will expire in a year.

We DO NOT work as a white-label or take a project if we cannot display our work as a portfolio.

10.

What happens if a project needs to be cancelled?

For the client’s convenience, cancellations are effective immediately upon notice and can be made at any time by either party or by the mutual agreement of both parties.

Your contract will outline the obligations in the event of cancellation or termination.