Frequently asked questions

1.

What is the studio’s philosophy?

We listen, we understand, and then we design with our clients. We approach every project from a conceptual point of view. We have no style, nor are we interested in trends, but form follows function.

2.

Why Kocha Studio™?

We are not in a rush to grow our studio, but, instead, we are focused on enhancing our client’s business.

We like to be honest and keep our studio simple, affordable, and accessible to our clients.

We only use as many resources as necessary to run the studio and maximise our creative and design outcome.

What people say

3.

Who is a studio client?

We believe that no one is too small to make a difference.

We’re an agile design studio; we commit, move fast and only work with key decision-makers. We assist people ranging from solopreneurs to in-house client teams, start-ups to tech companies.

We appreciate people who understand the value of good design. We are as good as our clients.

Our clients

4.

What do you expect from a client?

It’s okay if you don’t have the right words to describe your design needs. We have a method to work together to understand your intention.

Most of our clients are passionate about their mission and have a great vision, but struggling on how to move from 0 to 1 — we’re here to help them out.

There’s a difference between involvement and commitment. We expect our clients to commit their valuable time with us and allow us to design on their behalf—which is always the case in a friendship relationship.

Start a new project

5.

What is your pricing structure?

Typically, we charge by the project, and a range of incremental components or retainer packages will charge per hour. 

As soon as we understand the scope, we will develop a design proposal with a fixed-price quotation for you (no surprises). It might be great if you can let us know about your budget constraint early so that we can manage our design package around your budget.

We’re an intentionally small design studio, and we only take a few clients at a time, so we do have a minimum engagement for each type of project.

Our payment terms:

  1. The deposit of 50% is due before the work commences.
  2. The remaining balance and additional fees (if any) are payable within 7 days.
  3. Additional scopes and revisions cost extra. We will always notify you beforehand.

6.

Where is your office located?

We don’t need an office, nor are we a laptop lifestyle business. We meet in person with a client, and we work remotely from a private studio in Crows Nest, Sydney.

With less overhead and operation cost, we hope to offer a more affordable alternative solution to our clients and focus on solving their business problem.

7.

What does the team look like?

You will work directly with the creator, and he/she will serve as a primary contact. We collaborate with several trusted partners, such as a copywriter, illustrator, developer, and so forth, as needed and manage a project team remotely (if at all).

8.

What is your design process?

There is no one size fits all in a design process. Typically, our design process looks like this:

  1. Initial Meeting
  2. Design Proposal
  3. Proposal Approval + 50% Deposit
  4. Preliminary Work
  5. Design Workshop
  6. Intensive Design Phase
  7. Feedback & Iteration
  8. Deliverable + Full Payment

9.

What are the NDA terms? 

We display the deliverables created for a client as a recognition of creative excellence and professional advancement (portfolio).

In general, after we deliver the project, we will delay our portfolio up to 90 days—or as soon as the project goes public. If you require more than 90 days, please let us know in advance, as we are happy to discuss on a case-by-case basis.

However, if you would like us to sign a non-disclosure agreement (NDA), the NDA fee is 30%–50% on top of the total project fee, and it will expire in a year.

We respect your privacy. We always give appropriate credit to our partners, and we don’t work as a white label.

10.

What happens if a project needs to be cancelled?

For the client’s convenience, cancellations are effective immediately upon notice and can be made at any time by either party or by the mutual agreement of both parties.

Your contract will outline the obligations in the event of cancellation or termination.