FAQs

1. How much do you charge?

Typically, we charge by the project, and a range of incremental components or retainer packages will be charged per hour.  As soon as we understand the scope, we will develop a design proposal with a fix-price quotation for you (no surprises). It might be great if you can let us know about your budget constraint early—so that we can manage our design package around your budgeting.

2. Where is your office located?

We don’t need an office, nor we are not a laptop lifestyle business either. We work remotely from a private studio in Crows Nest, Sydney. With less overhead/operation cost—you will only pay for the necessary fees.

3. How’s the team look like?

I (Kocha) will be the designer who works directly with the clients/agencies and serves as a primary contact. I collaborate with a number of my trusted partners as needed—and manage the design team remotely (we never hire an intern or a junior designer to do our clients work). — What people say.

4. Will you provide on-site services?

We provide on-site (client’s office) as much as necessary at the Discovery Phase. However, once the project has moved to the Design Phase, we’ll move back to work from our private studio and apply our skills and expertise on your behalf. On-site services may subject to the budget, depend on scope and location.

5. What is your design process?

There is no one size fit all in a design process. Typically, our design process looks like this:

  1. Initial Meeting.
  2. Design Proposal.
  3. Proposal Approval + 50% Deposit.
  4. Preliminary Work.
  5. Design Workshop.
  6. Intensive Design Phase.
  7. Feedback & Iteration.
  8. Deliverable + Full Payment.

Remark: We only start our preliminary work (include inspecting existing project materials in depth) once the client is entirely engaged with us.

6. What are your terms of engagement?

For a new design project, a non-refundable deposit of 50% is due before the work is commencing. The remaining balance + additional fees (if any) during the project are payable within 7 days before the deliverable.

7. What do you expect from the client?

Typically, we charge by the project, and a range of incremental components or retainer packages will be charged per hour.  As soon as we understand the scope, we will develop a design proposal with a fix-price quotation for you (no surprises). It might be great if you can let us know about your budget constraint early—so that we can manage our design package around your budgeting.

8. What are your terms of a non-disclosure agreement (NDA)?

We display the Deliverables created for a client as a recognition of creative excellence or professional advancement (portfolio).

In general, after we deliver the project, we will delay our portfolio/showcase up to 90 days—or until the project goes publicly. If you require more than 90 days, please let us know in advance, we are happy to discuss on case-by-case.

However, if you like us to sign a non-disclosure agreement (NDA), the NDA fee is 30% - 50% on top of the total project fee, and it will expire in a year.

9. What happens if a project is cancelled?

Cancellations can be made at any time, with a non-refundable deposit serving as a kill fee. Your project can then be resumed once full payment is made on the remaining balance. Your contract will outline the obligations in the event of cancellations and terminations.

10. Can you assist with the development?

For a web design project, we have limited support in Webflow framework only. For a web-app and mobile-app development, we can coordinate our design with your engineer team—or we can suggest a developer firm that familiar with our Design System for your project.